Privacy policy statement

Your privacy is important to us. This policy explains how we collect, use, and safeguard personal information when you interact with our website and consultation services.

Information we collect

We collect only essential information to deliver consultation services and ensure site safety.

• Personal details you provide during booking, including your name, email address, and phone number.
• Information about your preferences, interaction with our team, and any communication records.
• Website usage data like IP addresses, browser types, and cookies to enhance your experience.
• Other details needed to comply with Australian law and industry regulations.

How your data is used

Your details are used strictly for providing our consultation services and improving our offerings.

• Arranging consultations, responding to questions, or managing appointments as requested.
• Enhancing site security, performance, and user experience through technical and usage data.
• Communicating with you about services or updates, only as needed.
• Meeting compliance and regulatory obligations under Australian law.

Legal basis for processing

Our processing of information follows relevant data protection laws, including the Australian Privacy Principles.

We collect and process only what is necessary, obtain your consent as required, and uphold your legal rights at all times.

Sharing information

We never sell your personal information. It is shared only under these conditions:

• With our staff and contractors involved in managing your consultation, under confidentiality agreements.
• When required by law, court order, or regulatory obligation in Australia.
• To trusted providers supporting site security, hosting, or technical needs, with privacy safeguards in place.

Data security

We use carefully managed technical and organisational safeguards to protect your information. Access is tightly controlled, staff receive privacy training, and all personal data is stored securely using industry best practices. While no method guarantees absolute security, we regularly review and update our policies.

Your rights

You have certain rights regarding your personal information under Australian law.

• You can request access or corrections to your personal details at any time.
• You may ask that we delete or restrict processing of your data, as allowed by law.
• You can object to data processing for certain purposes or withdraw consent where it was given.
• You may lodge a complaint with the Australian privacy regulator if issues are unresolved.

Cookies and tracking

Cookies help us understand visitor preferences and enhance functionality. You may manage these through your browser settings.

Cookie policy details Cookie policy details

Contact us

For privacy issues, data requests, or questions, contact us using the details at the bottom of this policy.

Policy updates and changes

This policy may be updated to reflect changes in legal requirements or practices. Please check back for the most current version.